Never again will I shop at House of Fraser after the most appalling service. Ordered an item of clothing for a birthday gift and unfortunately it didn’t fit. Over 28 days had passed so I contacted customer services who kindly agreed I could return the item late for a voucher only which was fine with me as I just wanted to order the next size up. I paid my own return postage and returned the item unworn/unused, neatly folded, tags still attached and in the original packaging with my invoice. I then received an email to say my item had been rejected because it was worn/used and was stained. This is impossible since the item didn’t even fit! I received the item back and I was absolutely disgusted when I opened the parcel. The £90 item of clothing had been crumpled up, marked, tags removed and thrown back into a parcel bag, outside of the original packaging without my invoice. I am a working professional with high standards and morals and I wouldn’t dream of returning a used/worn item. I am so angry they have accused me of returning the item in this state when it was a member of their warehouse staff who purposely did this to get out of issuing a voucher. My complaint is ongoing as they have stopped replying to my emails, and if management don’t deal with this appropriately I will be sharing my experience on every social media platform possible and with the press to warn people about this, and I will be taking House of Fraser to a small claims court. Reading other reviews it seems lots of others have had similar experiences. What on earth has happened to what used to be a reputable company!? Disgusting, greedy, fraudulent scammers who need investigating and shutting down! Avoid like the plague!!!!