Catfished into buying a heavily discounted item that had a £20 delivery charge. Thought I got an amazing deal. However, after waiting 3 weeks with no contact I reached out to House of Fraser and turns out the item is out of stock, I was then told I would be refunded for the item. However, they do not refund delivery fees..... The item (Childs Wooden Kitchen) that is out of stock is still online at a heavy discount I believe with the sole purpose of making customers order it and then refund them keeping the £20 oversized delivery fee..... had 3 chat service people disconnect chats and no response to emails when I highlight how insane this is!