I ordered an item from this company, and to my dismay, it arrived covered in dirt smudges. I reached out to customer service, who assured me I could either get a replacement by sending a picture of my return receipt or take a discount and keep the item. Since I really wanted the item, I opted for the replacement, naturally. When I followed their instructions and sent the picture of my parcel return receipt, I was shocked to receive a denial. They then lied about the item being out of stock, despite it being clearly shown as available on their website. When I pointed this out, they shifted the goalposts, claiming it was the size that was out of stock—even though it was the exact size I ordered, which was still available for purchase online! The worst part is that instead of owning up to their mistake or even treating me with respect, they dismissed me completely. Customer service told me to wait for a refund and then rudely cut off the chat, as if I was some nuisance they couldn’t be bothered with. Then came the most appalling discovery—I checked my card statement, and there was an additional charge for the item! The first payment had gone through PayPal, but this second one had no notification from PayPal, meaning the company had somehow charged my card directly without authorization. Extremely suspicious and borderline fraudulent! Not only did they break their promise of a replacement, but they also showed a complete lack of professionalism, integrity, and basic customer care. To add insult to injury, the company seems to be involved in highly questionable billing practices. I will never trust them again and strongly advise others to steer clear!