Was cautious about shopping with House of Fraser momentarily when I read some of the reviews online but seriously, we were delighted! We purchased two items for home delivery. I can see people commenting on the £4.99 delivery fee but given we shop both in store and online with stores inc Next and Selfridges, £4.99 is on par with what you'd expect!? So, we purchased the two items for our kitchen, with an estimated delivery of the following Saturday (so 1 week) - not a problem, they were coming from one of their warehouses. That afternoon we received an email confirming our purchase, then another email the next day saying our items were due to be collected by the courier, then on the Monday another communication saying they were in the couriers hands, and then amazingly, on the Tuesday we had an email saying they were on their way! Then that afternoon they arrived! Amazing, 5 days early. Next, the packaging. Brilliant. One large box, with minimal waste packing inside - just two clever folded card shapes holding the two smaller boxes in situ - having received an order from The White Company that was ludicrously packed (a small non-breakable washbag they didn't have instore measuring approx 8" x 5", in a box that would have held a small suitcase, and with enough paper and stuffing that our recycling bin was nearly filled. Crazy). So, brilliant and sensible from HoF. Products are gorgeous, look stunning and are brilliant value for money. Customer service was spot on and all in all we are delighted to have shopped with HoF again after so many years. We will certainly be buying from them again.