The online service is terrible l have contacted customer services by email only as you cannot speak with a person. I have completed the form as requested and have not yet had a reply back from them this is now 8 days later. I have not had my parcel delivery despite the courier company Evri stating on their tracker that it was delivered? Evri cannot provide any proof of delivery when requested on the chat service, no proof is provided because there isn't any as its not been delivered? I cannot speak to a person ate either house of Fraser or Evri l am starting to think it is a combined scam going on with them? I am currently left waiting with no parcel that l have paid for and no response from house of Fraser or Evri? I strongly advise please do not order anything from this company as you may end up like me with no parcel and it looks like l have lost my money and delivery charge as nobody gets back and all my emails have been ignored.