My Husband ordered online a ladies jacket on my behalf as a Birthday gift . The picture showed the jacket in a lovely pale green with an orange lining. The jacket did arrive promptly, however was nothing like the picture on the website. The jacket I received was a deep dark green with an orange lining. We explained the problem to an assistant on the online chat, who just said, return the item if you don’t want it. It wasn’t my fault that the colour was not as described but I’ve had to pay £12 to return the jacket, which I’m hoping will be refunded sooner rather than later, although from reading some of the other reviews I have my doubts. I am surprised that no explanation has been offered by the company for this error on their behalf, as I get the impression they regard themselves as providing a quality service. I won’t be shopping with The House of Bruar in the future and will not be recommending it to others either.