SERIOUSLY APPALLING CUSTOMER SERVICE! I ordered a red suede belt back in November and paid for express delivery. I received a purple belt. Unfortunately no paperwork or returns information with the belt. At this point I called House of Bruar to be informed that they do not have the ability to email a returns label and I will have to wait for one to be posted. Ten days later I’m on the phone chasing up the label and again after emailing and it finally arrives the week before Christmas. After receiving no returns confirmation that the belt has been received back, I email but get no response. Then on the 31st of December I get an email to thank me for my order and it will be despatched shortly. Again I phone to find out they are sending a replacement (5 weeks later!) I say no thank you and ask for a refund as expressed quite clearly back in November. I’m told it will be two more weeks before I get my refund and that they will not be sending me any kind of email to confirm any of this!! Seriously!! What kind of way is this to operate a business. I’m appalled! HOUSE OF BRUAR!! Why don’t you spend less on glossy brochures and invest it instead on customer service!! Seriously shocking behaviour in today’s market! I will never shop with this company again!