I ordered a suit from House of Faiza for this Eid (2023) and whilst the suit arrived it did not fit right in a way that getting the next size up would not have been feasible. I put in a return request which was approved and I sent out as per their policy the package and all accompanying complimentary items back to them within 14days of receipt of the item on my end. I emailed them twice once to their complaints department enquiring about the refund gift card or whatever they promised and received no response. I gave proof of them having received my return within the 14 day period as I returned using tracked delivery. I got no response just the parcel returns back to me and an email saying the return was rejected with no explanation. I emailed them t thee proof that they have initially accepted my reason for return - and also their returns process is ridiculous. I have maintained proof of this and am keen to take this up with trading standards officers. Furthermore, I have noticed they do not advertise which items they get storied themselves even though fabric may be designer and thehaving had experience of stitching and designing suits in Pakistan I can tell when they stitch any unstitched fabrics the tailoring is way off the original design as is the cut of the suit/kameez and the laces and detailing used of cheap quality - massively disappointed when you pay a hefty price for a basic lawn suit. Learnt my lesson! Some places should not be given the benefit of the doubt and House of Faiza is one of them. Nobody from their support or complaints team reached out to me in response to any of my emails. I have ordered a a suffuse suit from them again massively overpriced from what I purchase directly from Pakistan but as least it arrived and as the stitching was done by the actual Suffuse brand it was great. Lastly, they sent a lovely book called Secrets of Divine love as part of my parcel, though a thoughtful and religious reminder, quite ironic coming from them seeing as they lack the decorum and manners of operating a business and providing customer care as a Muslim Business. Maybe they need to delve into that very book and reflect on their unethical and flippant customer service and returns process.