me and my wife have been care21 tenants since 2016. but have had issues around overheated flats, no proper air induction, the take down of 4 vital evergreen pines that is a roosting place for our many birds. the manager said it was because of a business complained about them. but the impact to our own Wildlife, has been almost horrific. I still wonder if the council did a environment check on the impact of removing evergreens. I want to move but cant, disabled little money, poor health etc. Our court has had many issues with it outside environment. it just doesnt care about the quality and inclusiveness of our natural habitat outside the door, even though its land in front and rear is quite extensive, no improvement work has been done, its been left this way since 2016. I asked for swift bricks to be placed in top of the court, to encourage swift population. (No reply) i asked for proper gardeners to sow and feed and look after plants instead of lawn mower (we have no lawns all now Moss!!) No reply. I am now writing a third letter stating that our flats are old and overheat even in september, urgent work to get flats cool again is needed. Finance is far to expensive rent are silly, and we have to pay half our pension every week because housing benefit is so low it wont cover even half the rent at our age. there is a lack by residents not to be inclusive to whats going on. but are happy to take free meals at Halloween or christmas. but again, its the complete lack of care to provide residents with wheel chair high flower beds to work on. there is a distinct lack of understanding when it comes to feeding our many birds, they keep saying rats , I have never seen ONE in 8 years!! You may see one when there has been extensive flooding due to heavy rain. but rats prefer fast food, not bird peanuts or fat balls. Why thay have this negative attitude to our own wildlife is hard for me, as senior RSPB member and of Lancashire Wildlife trust and a member of Entomology society. Care 21 has not contributed any flowers or bulbs at all in 8 years. why is it left to a very few like me to shell out my pension on hanging baskets and border flowers and fresh soil when its not my place to.???