Do not deal with this company. The communications are very poor, there is nonnumber to call them on. We brought a product that was supposed to come with a free bag and remote. It did not arrive with either. After chasing they sent them, but the remote does not work which they were not bothered about. One of the light covers has fallen off which happened days after arrival. I’ve requesyed a repair and now a refund, but keep getting fobbed off they are busy. It’s taken 17 days and still nothing, now they barely communicate with me. Such a shame as my Daughter saved her Christmas money to buy this product. UPDATE. After having to threaten Hoverglide with a few things they eventually agreed to accept the Swegway back and issue a full refund.