Well let me since I bought their product not since day one have I ever gotten one log when he went on Snapchat, Facebook, tick tock and inappropriate websites. I've had to reinstall countless times. Upon the newest update there is a pop-up that pops up every day and when I click the pin number and I accept the permission for screenshot logs another pop-up pops up stating to start the screenshot and I click Start. Then later on during the day while he's using the device that pop up comes up again he cancels it and therefore I get no logs throughout the whole day. This is been going on for 2 months straight and all I get is an automated response telling me the developers will look into it. Well this is supposed to be a hidden spy app and every single time that that thing pops up I lose what little information I get even after I've accepted the permission it pops up again and again. I get no help all they do is sending automated response you never really get to talk to a live person. I've just about had it no more dealing with this I'm going to have to find a better spy app and believe me I've tried just about all of them and not one spy app gives you what you pay for not one of them. Hopefully sometime they'll be a real spy app that works 100% but for right now all this hidden Spy Apps out there do not give you 100%. Every single spy app out there is a scam just to get your money.