I am a customer of John Lewis financial services, which I have discovered is run by HSBC . John Lewis' are great, HSBC are rubbish. Have been trying for over a month to get some back statements. To begin they seemed professional, my query would be dealt with 'as a matter of urgency', two weeks later got an email I couldn't open, phoned back my query would be dealt with 'as a matter of urgency' eventually got another email I couldn't open. Phoned back was told they would deal with it 'as a matter of urgency' asked for a manager, very reluctant but I insisted,the manager was apologetic and said someone would be in touch. I said not good enough asked for her manager, she refused, apparently it is not their policy. Said someone would be in touch, someone rang but I was out tried 1471 and was told by computer the matter was being dealt with. Pathetic, just pathetic. I gave them one star only because there was no way to give them zero. Thank god my own bank account is not with them.