Absolutely terrible customer services. We have fraud on our account which we need to talk to someone about. We can get through to the fraud team, despite being transferred by the customer services team, we have been on hold for hours over the last few days, after 2 hours of waiting each time we get hung up on. I've banked with hsbc for 11 years but as soon as I can I will be moving banks. They have ruined our Christmas, hundreds of pounds have been taken from our account and no one will help us. I'm on the phone to customer service as I write this but as usual after being put on hold the line goes dead. My husband has been on hold since 8am this morning. Absolutely horrific customer services.