You have just shut down our Church account. This is because of the safeguard review that does not work. All codes sent to us did not work. Could not understand some of your staff on the phone because of their accent, not their fault. Told our email was wrong when in fact you had been emailing us. Customer service on the phone is useless, passed onto one service to another. Now you are sending our Church a cheque but cannot tell us when we will get it. We are a charity and you have treated us badly. Just opened a new account with NatWest, lovely people who helped us greatly. I will never recommend hsbc to anyone.