Worst customer service ever. 50 minutes trying to call the fraud team and still no response. Called customer services, I was told it would take 10 minutes to get through to the fraud team, 26 minutes later, no response. Called the customer services line again, and this time told it would be a minimum of 40 minute wait, if I was lucky. What kind of bank is this? A £2000 transaction has gone missing, but I can't get through to the fraud team? I have been with HSBC for 28 years and for the last few years I have had reasons to leave this bank, but I couldn't put up with the fuss of changing, it's time consuming and exhausting, but now I am going to stay with HSBC long enough to get my complaint through to the financial ombudsman, and then leave this ridiculous sham of a bank.