I'm writing as a completely disappointed and disgusted customer for the service I have so far received from HSBC. I applied for a current account online in July and sent off my proof of address by post as requested. I was then asked to take my proof of identity to my local branch which I did in August. I was told that this would be sent off and my application would be processed and my account opened. Since I had not received any information back right up till September from the bank I called in to check the progress of application, only to hear that apparently I had not sent in my proof of identity. After half an hour of talking with different representatives and being told to hold whilst they continued to direct me to someone else that may handle it 'better' I'm told that actually my proof of identity has been scanned in and they don't know why I haven't received my card. I was then told to call in the next day and that my account should be open by 'tommorow' when infact I had to go through the whole process again the next day and had to hear the same thing from the customer service. I called in again a few days later and was told to go to my local branch with all my documents again. I am completely surprised at the level of mistrust within the bank between colleagues when the lady that was dealing with my application was told that although the customers documents had been scanned in by the branch and the documents are visible on the system, they would not confirm them. Neither did they accept that she had my passport right before her to confirm what was already on the system. I am now told to wait, once again, for another seven days for my application to be accepted, three month since I applied for it. I think it's ridiculous and completely disrespectful that I have to wait so long and provide my document and be constantly calling in for the progress of my application when it should only take around one week to open an account. I am completely discouraged from a bank that cannot remain organised and process something as simple as opening a current account where the customer is not taken seriously and has to constantly call in to check whether they are receiving the basic mentioned service.