First of all, I would like to say that this bank does not even deserve 1 Star. I would give them 0.0. I´m running several businesses around Europe and one of our accounts is at HSBC. I never experienced such a shitty service, I can´t even name this service. We are moving a few millions over the account and don´t even have a responsible person for us. Every time, you are enforced to go through the business hotline, what a disaster. As a CEO, I spend out of my last 3 days, 1 day in hanging on the hotline. You are moved from one person to another, are asked stupid questions and finally kicked out of the hotline because the person was for some reason not hearing you anymore. Next attempt, same shitty process and experience again. Can you show a single Bank on the planet who is acting like that? Let me give you some other examples. You are trying to transfer money to a new supplier. Hmm, all my other Banks are just doing it. HSBC identifies each time a fraud and without informing, calling, doing anything, they are closing your account. What the f.... Welcome to another 2 hours in our great hotline. My recommendation: Stay far away from this Bank. I would never ever work with this Bank again and are currently closing the account....