TERRIBLE customer service and not worth the 1 star!! Total lack of customer service when dealing with my recent mortgage application over the phone as i travel a lot with work. Rather than dealing with 1 person I was passed around the houses and I dealt with over 45 different staff, all giving me different information to the last. They cost me time and money by giving me wrong information on numerous occasions. If i was not so advanced with my mortgage application and in danger of losing my new property i would have cancelled the application and moved banks. I was also in the process of opening an ex-pat account and transferring my saving to HSBC but after the inept service i received from HSBC staff i decided to stay with lloyds and i would recommend people to avoid HSBC as they have no care for their customers and only care about taking your money!!