Appalling customer service. Called twice this morning to get a temporary block on my account removed. It was a very urgent request since I had to make payments to all my bills this month: First attempt the line got cut; second attempt was successful and they promised it would be sorted in 30 minutes. I was a very naive customer and believed that. Did not check my account trusting that it’s sorted. Checked again later in the day but it still isn’t - they are asking me to call again after spending a considerable amount of my time this morning talking to their 2 different agents. However I was not in the best condition / environment to make a call again. Therefore I would be missing making my payments on time - and this would impact my credit score for sure. I am a long time HSBC Advance customer and because of this very DISAPPOINTING service, I am definitely pulling out of HSBC and will initiate my current account to be closed as soon as I get the time in the next few days. No incentive to stay with this bank when there are more competitive banks out there anyway, with more excellent and genuinely helpful customer care team, not to mention brilliant interest rates for both current and savings accounts. Not surprised why their ratings here are low. For a big bank like HSBC, i am disgusted about their level of customer care here in the UK. Definitely a big difference in experience when I was with HSBC in the Philippines.