I've been with them for 30 years. Just tried to open a bonus saver account after logging on. Cannot find anywhere on the log on site to open a new savings account. The so called ''chat'' (just a bot I expect) Doesn't even work but comes up with GSA Error. The website used to be easy to use. They have had various changes over the last year or so and it appears to have been re designed by an idiot. They claim to be very concerned about their customers. If so, why is the website so difficult to use. There is currently a message on it that says. We're very busy at the moment so don't bother ringing us ! Unbelievable. I'm seriously thinking of changing my bank.