It used to be OK, but over the last couple of years the customer service at HSBC has been abysmel. First, it takes ages to get through to a human, second when you do they often cut you off or put you on hold for ages so you hang up becasue they can't be bothered to deal with you. They stopped my card and I had to call them from the US to sort it out . One person lied to me , another put me on hold for ages. Cost me a fortune. Staff are often patronising and rude and don't know anything. t hey are rude in branches as well. I have opened another account and am winding down my HSBC account. Can't wait to leave them forever.