Shocking service, been with HSBC 30 years and lost my secure key, after no success calling a telephone number for 2 weeks, being on hold for over 40 minutes at times I sourced that I needed to pick up a new secure key from a branch. They said at my branch, I had to telephone to deactivate my old secure key. When I finally got through, they did not tell me that I could not order a cheque book on line and would have to do this by telephone. Just spent another 40 minutes on the phone at 9.20 pm till 10 pm with no answer. God knows how much it has cost me in telephone calls and still no cheque book. Time to move bank!!!!