HSBC having customer service problems for a number of days but instead of communicating long waiting times to thier customers they continued as business as usual. An automated message saying a high volume of calls meant you would be waiting for 25 minutes. HSBC have problems with thier internet banking plus mobile app's in the past, communication of problems to thier customers is non-exist. I need a new key card for internet banking as I have a chronic sickness & rely on the service. So on Thursday night after phoning up all day to see if waiting times had fallen from 25 minutes I finally called about 8pm. After 45 mins of being told that waiting times were 25 mins & to call back later I still stuck on for an operator. 45 mins into my call I got though to a clearly stressed man, I complained about the call time being misleading and was offered £20 then when being told it would take a further 30 mins to connect to the Internet key activation team, I further complained and was offered £40 in total with an irate manager in the background telling the C.S.R. That's all I was getting ( very unprofessional by manager, they could of explained the delay & how the compensation system works.) The C.S.R. was friendly & helpful but had either not been told about the reason behind the telephone banking delay or was so stressed he forgot saying high volume of calls due to returning tax returns. I thought in the U.K. This was handled by the D.W.P. But as the conservatives like off shore business maybe HSBC were on secondment for the D.W.P as well. My first C.S.R stayed with me as an other 40 minutes were waited until a member of the internet banking team talked me though activating my key card to my internet account, not possible on my smart phone requiring me to use my partners laptop. This took an other 10 mins at minimum as Fatigue was setting in on all sides. The £40 I was promised has appeared in my bank this morning. HSBC actual being honest about whatever technical problems they have plus giving realistic waiting times would of made the process a lot better. Also every time recently HSBC is at fault I feel as if I have to negotiate for compensation for thier mistakes, rather than have an Adult honest dialogue. The front line staff made the call barable but we're obviously very stressed & tired sounding. The manager shouting maximum compensation for the bank wilfully misleading on waiting times, I found very unprofessional as with thier entire handerling of the telephone banking system they have. HSBC have a very poor ethical brand at the moment & are treating thierfront line staff & customers very badly at present. I am currently I'll but will be looking for a less Criminal & transparent bank when I am feeling better as a whole HSBC is acting as an arrogant corrypt Multinational who has all ready forgot its role in 2008 and laundering money for Mexican drug Cartels. But with a bank set up as a result of the profit's British company's made in China British opium wars of 18-39 to 1860 maybe it myself who is being naive regarding the true nature of HSBC.