House bound elderly relative regularly needs a new cheque book to pay for her meal deliveries and mobile hair appoints etc. Each time we call for one dispite me being with her, where she verifies all her details and password it is like getting blood out of a stone. I am fed up with their same questions/answers e.g. "She will have to pick up the cheque book from her branch". "No she is house bound". etc. Every time the manager has to get involved and eventually one is sent. Why can't they just send her one when they know she is getting low or put a note on the computer to tell the call centre staff what the situation is and after verifying her details to post it. Whilst she can't get out she is very sharp minded and does not require anyone to manage her money for her hence I don't need to be a third party when it comes to her money. Waiting time on the telephone is always approx. 25 minutes and incidentally they are closing her local branch. I would never use this bank.