I cancelled a card on line saying it was compromised and on line said a new one would be sent out . I phoned today days after to make sure a new card had been ordered and I was told no. The person would not listen so I was referred to a manager who also said no abd transferred me without saying to a woman who just would not listen and after 45 minutes I had to go to collect my son from school. I then telephoned back and was on the phone to a woman who asked me if I know my security pin no . I said pls ask the questions she asked me how long i had my account and I have held it for approx 38 years. She transferred me and I could not hear what was being asked and thought it was my date of birth. Hsbc froze my account told me I have to go to a branch but you have closed all near by branches down..told me 7 days to receive a new pin but after all this I don't know if you are sending me a new card. 2 hours of my life wasted and still no answer and then I was told by a manager I could be a scammer