I went with my wife in Camden Town branch to open a joint acount. She is not a HSBC customer. The employer prepared all documents and we signed all and he sad that he will call next Monday or Tuesday to inform about the situation. He neved done that. I call after to weeks and the person sad that they will investigate. I call the second time and I discussed with ROB. After few day one of his collagues call me to inform me that few document are missing. I called again todat, 21/06/2016, and Soyeb sad that he will check what is the situation. I can not believe that this situation will be solved soon. My next question is: How much do I need to wait for a morgage? I can not recomand them to any of my friends. Traian Petre