I had an appointment with a business manager at Gloucester branch to open a new business account and received a letter confirming this 10 days before. took time off work, drove to Gloucester, paid to park. was met at the door by the greeter who told me that Hannah Casser, with whom I had an appointment was off sick and had been for a number of weeks. Nobody had bothered to contact me, So my day was a complete waste of time. I would not expect this level of incompetence from a high street bank. To say I was angry would be an understatement and I would need a very good reason to consider using HSBC for my new business. Nobody at the bank other the poor girl on the front could take the time to come and speak to me and even attempt to rearrange the appointment. Utterly disgraceful treatment of a potential customer.