Why do customers/potential customers not get as much as an acknowledgement when they contact customer service? The only way to get any response appears to be to contact the CEO and then you may get a phone call from someone who obviously missed the telephone customer training and speaks to you like an idiot. How do these staff get customer service jobs that they are not capable of doing? Or maybe just the HSBC ethos. The company obviously does not read these reviews or if they do the they don't care or they would doing something to improve the service - so many people cannot be wrong!!