I have had quite a few problems with HSBC over the years, however I've stayed with them due to banking with them since I was a child. Numerous complaints about them from depositing one of my birthday cheques into another families bank account to asking to call me back from telephone banking on "withheld" numbers asking for my security questions etc. Not the way a bank should be. Not to mention the appalling customer service, who either cannot be understood or are unable to help in any way. My partner banks with Natwest and I have seen the light! I shall be switching banks as of Monday!