I have managed to lock my business online security pass more than a month ago since then I have - reset the password and tried to upload the form online but the system was not working - spend 1h with HSBC customer service on the phone to find out that I have to bring the form to a bank office because there is an issue with the online system - send the form via post to a head office address given by the customer service - no info for 2 weeks - two weeks later spent 1h in HSBC branch between a person in the bank and on the phone with the online banking person to find out that instead of restarting my online banking you have reset my digital key and needed a new form - a form was submitted - 10 days later nothing received - spend 1h on the phone to find out that the form expired and nobody contacted me at all to let me know why, when - again I have to submit a new form online to ask to reset my e-banking - the system is not allowing me to upload the form due to security issues - another hour on the phone…. - still nothing working I cannot solve the situation and my business is suffering to not have a banking for the last month. This is the worst bank I have ever used.. For more than 5 weeks it has been a nightmare