The implementation of the HSBC anti-fraud 'Safeguard' process is awful. Communication is near non-existent. If you are running a business with international customers, banking with HSBC is probably the biggest to your business you didn't know you had. Effectively once you 'qualify' for the process, you are on a hard line in the sand to account closure. If they are able to actually progress your case, they may get round to lifting that threat, but under no circumstances will they actually confirm status! For us, its reached 30 days to limits: no payments in (getting paid), no payments out (paying bills). There has been no HSBC initiated communication despite many calls, letters and complaints. Left unchecked, this would kill a business. Simply, HSBC are forcing out customers with no real explanation. Business customers in this case should not think 'it will be all right'. I did for a while. As 30 days approached I was left with no choice but to switch bank. Its a little ironic, HSBC were the bank that gave me a startup account some years back, now a successful SME with worldwide customers, they turn their bank, #thanksforthat All banks seem to get terrible reviews, however, I think HSBC takes the cake with this safeguard nonsense. Now I multi-bank, so as never *ever* to be reliant on a single bank again