1 Star is too much you need -1000* rating Terrible the worst in the world!! If you will not resolve my issue on the phone I will plaster it all over Social Media so people can see what Shoddy service you give for long term customers!! 1st of all let me start by the first point is I have had in excess of 25 phone calls to HSBC and have not received any callbacks which have been promised because nobody understands what I am saying (I am not racist so please don't miss judge this) 2nd I have called up to speak to commercial team who have blocked my card for non-payment. Effectign the use of my business. I have had no response to my complaint. I pay this monthly as a standing order and for those of you that don't know HSBC have 2 numbers one for billing and one for your card so if you pay onto the card it doesn't reflect in the balance. 1st I knew surely they should have contacted me about this but NO THEY DIDNT. 3rd called up and the lady said she didn't know what I was on about there is no complaint logged on the system GREAT STUFF!! 4th I have applied for a mortgage and car finance and now have been rejected by this horrendous service I have received. 5th I called up again to be told the complaint is being looked into and someone will get back to me within 5 days GUESS WHAT the Lady is off today SHE WOULD BE WOULDN'T SHEE!!! 6th I Drove to Manchester and Anthony Jones as my witness I was on the phone held in my Phone holder in the car for the full Journey 2hrs and 45 mins to be told that the lady who has logged this on the system is no longer working there and she will take it on herself. Manage LikeShow more reactions · Reply · 3m 7th called today and the Manager says that he will raise the query again as priority but can't promise me as he is dealing with 1000s of customers complaints NOT SURPRISED AT ALLL!! Never had such a Terrible Service IN MY LIFE!!!!