Absolutely gobsmacked! I receive a letter from HSBC stating that they are closing my business account after 10 years of banking with them. No warning, just URGENT NOTICE: Your account will be close in 2 months. So I call them and ask to arrange to speak to someone face-to-face about the letter, I'm told that's not possible. So I'll go into my local branch and discuss it there, that's not possible either, the staff there won't be able to assist. So why is the account being closed? They claim to have written to me two months previous asking me to supply details of where I carry out business and which currencies I transact in. They already know this as the administer the account! - BTW I never received this letter that they claim to have sent. So rather than send another letter or have the decency to call me they just write to say the account will be closed. I'll never bank with these cowboys again. I think the real reason for closure is that I don't make them enough account transaction fees as my account is in credit all of the time. My advice to anyone running a business is find another bank, DO NOT BANK WITH HSBC as their customer service is disgusting.