WORST EXPERIENCE EVER! Wish I came here first... Me and my partner was trying to open a business account, after 1 week of not hearing back, I began to call them and chase up what the delay was and everything was filled out right and relevant ID submitted. Eventually after 2 weeks and constantly calling them someone calls me back and says I have to go in branch. But, despite living in a built up area she couldn't find a HSBC branch within 90mins drive and said that once an appointment is done it could be another 4 weeks before approval. Total and utter waste of time with this company. 2 weeks of effort and time gone because of their complete incompetence to set up a bank account. Cancelled the application there and then. The call centre staff are so miserable and unhelpful, always asking to call back in 48hours. If this is how they treat new customers... I dread to think how they treat their existing customers. AVOID!!!