HSBC UK is our little introduction to what life must be like in China. We have a business account with a credit of 600k. We recently received a letter saying they were closing all our accounts after "careful consideration.: We thought maybe they have made a mistake. No explanation as to why. We rung phone banking. They would not tell us. Discovered on our online banking a generic message they were "missing" some information on our company. Basically they want information on cash flow of our business, expected creditors/debtors etc structure diagrams, residential addresses of directors etc. Seems Chinese Govt is hungry for information. But if we don't supply this information it will be a huge inconvenience. On top of that..phone banking is totally unhelpful, follows a script on their computer and just won't diverge. If you get a question wrong first time on a security check, they stop the conversation and you need to send in a paper form to reset it. They dont reply to support emails. We can't get a replacement token so internet banking will soon be unavailable. It just wouldn't surprise me at all if our account and money just disappears one day. They act like they own it already and its will only grant us permission to access it if we give up everything we know. I wish there were zero stars.