My relative is UK born, but has lived in Zimbabwe for past 60 years. She has a HSBC account in UK which HSBC made dormant and are now refusing her access to her savings until she proves her identity. HSBC had no problem with her identity talking to her by phone over past 10years; no problem with identity supplying her with a debit card sent by courier service and no problem with her identity sending private & confidential statements to her home in Zimbabwe. She is now terminally ill, confined to a wheelchair and has not been able to leave her home for 4 years. The mental stress is unbelievable, but HSBC seem quite happy to condemn her to a premature death, by withholding her only means of buying the health care she desperately needs. They even asked her to supply a copy of her bus-pass!!! She lives 6,000 miles away and has not set foot in UK for over 20 years!