On-line fraud We have been holding a regular account (no business) with HSBC for 14 years, mainly used to pay utility bills and regular expenses. We have been victim of a fraud by a hacker. During the on-line fraud, my wife alerted HSBC whilst the transactions were still happening. Our call was on hold for about 15/20 minutes before been able to speak with the fraud team. HSBC has been unable to stop a 15k transaction to a fraudulent Barclays account. After days we received only a letter blaming us for lack of protection of our secure details. Nothing was mentioned about them releasing an unusual payment of 15k without any check… no call or text has been made. Nothing was mentioned about lack of security from Barclays opening fraudulent accounts. We are a standard family planning ahead every investment and this matter has permanently affected our future plans. Now we are no longer HSBC customers anymore. I am writing this to warn future consumers.