I had a massive issue with HSBC this week. I was trying to log onto online banking, which I do daily. I have had the same log-in details for years. However, this time the system kept telling me that I was using the wrong log-in details (which I wasn't). Then it locked my account. I had a long and frustrating phone call with a lady who could hardly speak English, telling me that it was my fault and I was entering the wrong details. Made me feel like a complete idiot! I know my own log-in but she would not have it. After 3 days I received a reset password in the post, but unable to do any banking online - and I need access numerous times a day. During this time my son tried to make some online transactions using his account and card, all were declined due to an error, so please do not tell me that HSBC did not have and issue and blame me.