To be honest, I don't know where to start. HSBC is a bank full of wicked, unempathetic advisors both in branch and over the phone. In fact, it would be inaccurate to call them advisors at all. I am an international student and I get money transferred to me regularly to pay for my tuition and rent, as well as my monthly living expense. On the 21st of June 2019, I had money transferred to me form my monthly living expense. However, this amount was not credited to my account. I called HSBC customer service and a very rude customer service advisor informed me that my account is under review. I then asked her what that meant and a timescale as to when my account would be unfrozen. She informed me that she could not give me any information and advice me to go to the branch. I pleaded with her and informed her that I had literally no money to get breakfast and I depend on y monthly allowance to survive. After she hung up on me, I decided to quickly rush to the Birmingham New Street Branch. At the branch, I informed them about everything that transpired earlier that morning and the advisor told me that she would call and get some information for me. After making me wait for 1hour which b the time I was extremely late for my lecture the customer service advisor returned and informed me that there was nothing she could do. She further told me that the branch could not help me and I would have to wait to be contacted. I begged and informed her once again that I had no money to live on but she and another colleague told me in a very cold demeanour that there was nothing that they could do and gave me no information. I then asked if I could call and talk to them myself, at this point, I was in tears. But they told me that there was no use calling and I am wasting my time sitting here waiting for a solution. I was shocked by this response and how rude and unempathetic the where. I left but still called another customer service advisor that could at least give me some information because at this point I began to panic that truly I would not be able to afford breakfast, lunch, dinner or to survive at all. When I called the customer service advisor told me the exact same thing and told her that I wanted to lodge a complaint because of how I was treated over the phone and the inconvenience. she alright told me that she does not see grounds for a complaint. I was still in tears and at this point, I asked her if the bank wanted me to go on the to beg. She laughed at me and asked if there was anything else. I still did not give up, I called a third time. At this point, It was 3 pm and I had missed school. The customer service advisor that picked up told me that she had spoken to the review team and the person reviewing my account would give me a call the next day at noon. I was relieved. there was hope. The next day I waited for a call but no call came so I decided to call. The customer service advisor I spoke to informed me that the person I spoke to yesterday gave me incorrect information. No one was scheduled to call me about my account. I was persistent I gave her a record of the previous day but she told me that the account was still under review and no one would be contacting me that day. I then lodged a complaint describing all the inconvenience and frustration HSBC had caused me. I again asked her if I could at least get some money from my account so I can survive but she said no and told me to borrow money from my university mates. I was At this point, I had only 5 pounds with me and no means of buying a bus pass back home so I had to walk 50 mins back to my house from the university. I still haven't been contacted by HSBC and the customer advisors are even ruder and rush me off the phone every time I call. As a customer, you are supposed to trust your bank. They are supposed to make sure your financially safe and well informed about your finances. HSBC bank especially the branch in the Birmingham New Street is a disgrace and frankly, the advisors should be ashamed of themselves for looking down on people they lead to financial ruin.