Hand bag was stolen including my debit card. HSBC correctly cancelled my debt card but also accidentally cancelled my credit card = no digital access to any of my accounts. After 5 days I received my new debit card and was informed PIN number in mail. Waiting then for new pin and credit card to arrive in mail. Two weeks nothing so I call today and find out, no new PIN number was issued my existing pin remains and I could have been using new card for last 2 weeks and no credit card was ever ordered. So in my stressful time of getting my handbag stolen HSBC managed to make things worse by delaying replacement cards and PIN numbers. They just really need to get their act together or get out of consumer banking, their level of professional customer service ( or lack of) just is not acceptable in today's world.