VW finance took a pcp final payment of £14,000 from my account for a car I had sold to a main dealer 9 days previously (and which all agree made the pcp final payment to VW).
HSBC refuse to return the funds using the direct debit guarantee scheme immediately - saying they will need five weeks to investigate.
Total disgrace and quite contrary to their legal obligations. Complaining further am now told they may be able to resolve the direct debit guarantee within a week!
I will shortly be closing all my hsbc accounts - customer of 35 years.
5 years ago
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