Since becoming a business owner and taking out a business loan with HSBC I’ve been left high and dry! I just CANNOT get to speak with someone from my bank face to face . They’ve got my loan and monthly repayments and want nothing more to do with me and didn’t even bother to tell my my bank manager had left and weren’t thinking of replacing him any time soon! I took time out of my business to go into branch to find this out , was promised his senior would ring to talk to me and guess what ........ they haven’t bothered !! I am sick of their appalling customer relations - actually there isn’t one !!