Absolutely diabolical customer service! We applied for a bounce-back feeder account back in April. We were told we had to apply again because they lost all of our information. We applied again but the system duplicated my information (i suspect the information was not lost in the first place at all). The online process continues to ask for documents that are not needed because there is a spurious third applicant that is not needed. I have raised this now several times but it has still not been resolved. Each time is over an hour on hold or on the phone. There are no managers so no escalation route. Today they told me if I didn't like it that I could make a complaint. I said yes, they put me through to the business banking team who refused to raise a complaint because they have nothing to do with bounce backs. There are zero SLA's, callbacks or progress - it's ABSOLUTELY diabolical.I've never had such terrible service. Starling Bank are fantastic ... go there!