No means of contacting them. I have opened an account but not received the card, I've also received a suspicious looking letter that doesn't have all my details. I needed to talk to somebody, anybody as my local HSBC are still operating with limited service. The Live Chat doesn't work, and all the different phone numbers doesn't refer to what it's supposed to do. The means of contact is appalling, and even through the 'lost/stolen card' number I'm directed back to the standard route. God forbid anyone wanting to cancel their card in an emergency - there is no emergency line, just another automated option followed by a long wait.