Why do I need to give 1 star? Absolute joke of a company. Placed an order, didn't arrive, placed it again over the phone and received an excuse as to why it didn't arrive. Second order arrived - a totally incorrect order. This is another one of those organisations without a Chief Executive, complaints procedure, complaints email address, or hierarchy of staff to speak to. The only person who appears to work there is the one who answers the phone. After three failed orders, 2 lengthy phonecalls, a delivery of an order I didn't place and money taken from my account, I now need to wait until the end of the bank holiday, repackage all of the products, visit the postoffice, PAY for the return myself out of my OWN pocket and then wait at least 14 days for any money that will be refunded, to be returned to my account. I'm still not sure how much, if anything, they will refund. HSS will have had my money for 30 days by then - no product and out of pocket for postage ad travel to add. Total scam. Don't touch this place. Absolute scandal.