I hired a Karcher carpet cleaner from them today. The delivery guy set the machine up hose wise so that it was ready to use. It wasn't connected properly and has leaked badly all over my carpet. Also, it didn't suck up the dirty water, the waste tank/bin was completely empty and one of the hose connections dripped. It's more than likely ruined my carpet. Four calls to customer services, waited ages to speak to their representaives, then cut off twice. Advised that they may not even refund me! They are not taking any responsibility for my damaged carpet and they have no insurance to cover the hire of their faulty products that cause damage. Would NEVER use them again.