Terrible customer service – would not recommend. I ordered a sander that arrived faulty. A replacement was sent the next day, meaning I lost 1.5 days of use. I also ordered extra sandpaper, with the assurance that unused sheets could be returned. 11 sheets (worth £30-£40) were missing from my order. Due to the delay with the sander, I had unused sandpaper to return. I sent it back but have had to send around 10 emails chasing my refund, with no success. It has now been over two months, and the issue remains unresolved. My last four emails have gone unanswered, apart from automated replies about high email volumes. Shocking service. DO NOT USE! Much more reliable providers out there even if it costs a little more.