The guy collecting the ladder came an hour and a half early while I was in the bathroom, he didn't wait for me to get to the door and left, I have a message saying I will be charged for an extra day. None of the texts I am sending are getting through, phone calls are going to voicemail. HSS: Didn't give me a full day's use of the equipment although this was agreed. Arrived with little notice - the text message warning arrived at the same time as the truck. Didn't wait long enough for me to answer the door. Weren't available for me to contact them after the mistake was made. Mostly it's really irritating to encounter this sort of scam - somehow HSS think that an extra day's hire of a ladder is better than repeat business. Reminiscent of Blockbuster video.