My platinum diamond engagement ring lost 2 small diamonds from the shoulder setting one side. I took it straight to Swag and whilst they cleaned it another diamond fell out. I was assured that they could fix it although I would have to pay as the 10 year warranty ran out the previous year. Not a problem. Four days after leaving the ring at the Kingston upon Thames store I was left a voicemail to say it could not be fixed and I could collect it. Confused and worried I called back. I pointed out that had the ring broken the previous year under its Warranty they would have had to fix it. Why could they not fix it? Eventually the sales representative admitted that they probably could but the ring would have to be sent back to the Far East which would take at least 2 months! Buyer beware. Swag do not have the Goldsmith skills to fix expensive Swag engagement rings! I am now sourcing a master goldsmith to repair and check whole setting. I would advise anyone thinking off buying their engagement ring at Swag to choose a better quality jeweller who actually can repair when problems arise.