A company that does not supply exactly what you ordered, diseased, then tells you it’s consultant has said it’s normal for that particular tree ,when every other expert says it’s not and the tree is likely to die. But online all trees look perfect and in good condition. The trees are sent by couriers that do not give a dam about how they are thrown about in the vehicle. They may be well packed at first but will not be by the time they arrive. Any warranty given is never adhered to, just excuses and your fobbed off with the words it will be alright next year, if it lasts that long.